At Mysticated.com, we value your satisfaction and strive to provide the best products and services. If you are not entirely satisfied with your purchase, or just have questions about your order, we’re here to help.
Refund Policy
REFUND ELIGIBILITY
Products: Due to the customized and intangible nature of our services, print-on-demand, and other products, all orders offered through Mysticated.com are non-refundable. However, exceptions can be made for a damaged product or manufacturing error. Eligible items must be returned unused, in original condition and packaging within 30 days of product delivery.
Services and products purchased by mistake are not eligible for refund or exchange. This includes but is not limited to customer claims of ordering the wrong size, color, wrong item, or changed their mind. Customers are responsible for ensuring the accuracy of their purchase decisions.
Services: Refunds for services are assessed on a case-by-case basis depending on the service and its completion status.
REFUND PROCESS
Refund Requests: Contact our customer care team using the customer support form,
within 30 days of delivery. Provide your order number, reason for the refund, and any relevant information or photos.
Approval and Processing: Once your request is received, we will evaluate it and notify you of the approval decision of your refund within 5-7 business days. If approved, we will process your refund or reprocess your order at partial fee. Applicable credit will automatically be applied to your original method of payment within 10-14 business days.
Non-Refundable Items
The following items cannot be refunded:
• Products received as ordered but customer wants a different size, color, or item.
• Lost orders with an incorrect delivery date
• Garments with a minor size deviation from the size guide measurements.
• Gift cards
• Downloadable software products
• Custom-made products
• Fully completed services
Partial Refunds may be granted in these cases:
• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery
Late or Missing Refund
Check Your Account: Verify your bank account or payment method.
Contact Your Bank: Some banks take time to process refunds.
If you have not received your refund, inform us by completing the customer support form.
Exchanges
We only replace items if they are defective or damaged. No exchanges permitted.
Return Shipping
Return Address: Send your item to [Return address].
Shipping costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
For any questions about our refund policy, email us at shop@mysticated.com
Shipping Policy
Shipping Rates and Delivery Estimates
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates: Delivery times may vary depending on your location and the shipping option selected at checkout. Estimated delivery dates will be provided once your order is processed.
Order Processing Time
Processing Time: All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Confirmation and Order Tracking
Confirmation: You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s).
Order Tracking: Expect the tracking number to be active within 24 hours of shipping. Visit mysticated.com/tracking to track your order.
Shipping Address
Accuracy: Please ensure all shipping information is correct. We are not responsible for incorrect or missing shipping information provided by the customer.
Changes: If you need to change your shipping address after placing an order, please contact us immediately at shop@mysticated.com. We will do our best to accommodate changes but cannot guarantee modifications if the order has already been processed.
International Shipping
Availability: We currently ship domestically in the USA.
Damages or Losses
Responsibility: We cannot be held liable for any products damaged or lost during shipping. If your order is lost or you received your order damaged, please contact the shipment carrier to file a claim. Ensure the shipping address on your order matches your actual address. Once these steps are completed, submit a claim via shop@mysticated.com.
Claims: Save all packaging materials and damaged goods before filing a claim. Visit the support page complete the form and include a photo of the damage.
For any questions about our shipping policy, contact us at: shop@mysticated.com